Return & Exchange Policy
At Finnoverde, customer satisfaction is our priority. If you’re not completely happy with your purchase, we’re here to help.
Returns
Returns are accepted within 14 days of receiving your order.
Items must be unused, unworn, and in their original packaging.
Customized or personalized jewelry cannot be returned unless it arrives damaged or defective.
Exchanges
We gladly accept exchanges for eligible items within 14 days of delivery.
If you received the wrong item or a defective product, we will replace it at no additional cost.
Non-Returnable Items
Personalized or custom-made jewelry.
Items showing signs of wear, damage, or alteration.
Gift cards (if applicable).
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
Approved refunds will be processed to your original payment method within 5–10 business days.
Return Shipping
Customers are responsible for return shipping costs unless the item is incorrect, damaged, or defective.
Contact Us
If you have any questions about returns or exchanges, please contact our customer support team before sending your item back. We’re happy to assist you and ensure a smooth resolution.
