This Shipping & Returns Policy applies to all orders placed through the Finnoverde Shopify store. By placing an order with us, you agree to the terms described below.

Finnoverde is a handcrafted gemstone jewellery brand based in Jaipur, Rajasthan, India. All orders are dispatched directly from our studio in Jaipur by our team.

Every Finnoverde piece is handcrafted and individually inspected before it leaves our studio. Please allow 1–3 business days for your order to be prepared and dispatched after payment is confirmed.

Orders are not processed on Sundays or Indian public holidays. During peak seasons — Diwali, Christmas, and Valentine's Day — processing may take slightly longer. We will notify you by email if there is any significant delay.

We ship worldwide from Jaipur via reliable courier partners with full tracking. Delivery times below are estimates after dispatch and may vary due to customs clearance or local postal conditions.

Finnoverde is not responsible for delays caused by customs authorities, weather, or circumstances beyond our control.

Shipping charges are calculated automatically at checkout based on your delivery location and order weight. The full shipping cost is displayed before payment — there are no hidden fees.

Free shipping promotions, where available, will be applied automatically at checkout and are subject to minimum order value requirements as stated on the promotion.

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number and a direct link to monitor your parcel. Please allow up to 24 hours for tracking information to become active after dispatch.

If you have not received tracking details within 4 business days of placing your order, please contact us at finnoverde@gmail.com.

International orders may be subject to customs duties, import taxes, or other charges levied by the destination country's customs authority. These charges are the sole responsibility of the buyer and are not included in the item price or shipping fee charged by Finnoverde.

Finnoverde is not responsible for delays caused by customs processing. We recommend checking with your local customs office for information on applicable charges before placing your order.

All parcels are declared at their accurate purchase value in compliance with Indian export regulations. We are unable to falsify customs declarations under any circumstances.

If a parcel is returned to us due to an incorrect address, failed delivery attempts, or refusal to pay customs duties, the buyer is responsible for re-shipment costs. We will contact you by email to arrange re-delivery.

Please ensure your shipping address is complete and accurate at checkout. Finnoverde is not liable for orders lost or delayed due to incorrect address information provided by the buyer.

We accept return requests within 7 days of the confirmed delivery date, provided the following conditions are met:

We are happy to offer exchanges for a different size or style, subject to stock availability. Please contact us at finnoverde@gmail.com within 7 days of delivery with your order number and the details of what you would like instead.

Exchange shipping costs are the responsibility of the buyer unless the exchange is due to a fault on our part.

If your order arrives damaged, defective, or incorrect, please notify us within 48 hours of delivery at finnoverde@gmail.com with:

We will review your claim promptly and, where verified, arrange a free replacement or full refund at our discretion. Claims raised after 48 hours of delivery may not be accepted.

Upon receipt and inspection of your returned item, we will notify you of the outcome within 2 business days. If your return is approved, the refund will be processed to your original payment method within 5–7 business days. Please note that your bank or payment provider may take additional time to reflect the amount.

Original shipping charges are non-refundable unless the return is due to our error. If your return is not approved, the item will be returned to you and no refund will be issued.

Orders may be cancelled within 24 hours of placement, provided the item has not yet been dispatched. To request a cancellation, email finnoverde@gmail.com immediately with your order number in the subject line.

Once an order has been dispatched, it cannot be cancelled and must follow the standard returns process outlined above.